Refund policy
Refund Policy – theshifaam.pk
At theshifaam.pk, customer satisfaction is our top priority. We offer a 15-day refund policy to ensure a smooth and trustworthy shopping experience.
Eligibility for Refund
You have 15 days from the date of receiving your order to request a refund. To be eligible:
- The item must be unused, unopened, and in its original packaging
- The product must be in the same condition as received
- Proof of purchase (order number or receipt) is required
Non-Refundable Items
The following items are not eligible for refund:
- Opened or used products
- Items damaged due to misuse
- Products purchased on clearance or special discounts (if applicable)
Refund Process
To initiate a refund:
- Contact us via WhatsApp/Call: 03143798987
- Or email us at shifaamstore@gmail.com
- Provide your order details and reason for refund
Our team will review your request and guide you through the return process.
Refund Approval
Once we receive and inspect your returned item:
- You will be notified about approval or rejection
- If approved, your refund will be processed within 5–7 working days
Refund Method
- Refunds will be issued via bank transfer / EasyPaisa / JazzCash (as per your preference)
Return Shipping
- Customers are responsible for return shipping charges
- Shipping costs are non-refundable
Damaged or Wrong Product
If you receive a damaged or incorrect item:
- Contact us within 24–48 hours
- We will arrange a replacement or full refund at no extra cost
If you have any questions, feel free to contact us anytime.
We’re always here to help ❤️
theshifaam.pk Support Team